Troubleshooting and Knowledge Base

Q. My web-camera keeps appearing as my Intraoral camera in my Software. How do I fix it?

Q. My web-camera keeps appearing as my Intraoral camera in my Software. How do I fix it?
A. Even if you adjust the default device for your Imaging Software, Webcams can frequently get in the way of this. If your Web-Cam is not used, it is recommend you

  1. Go to your "Device Manager"
  2. Open "Cameras"
  3. Right Click your Web-Cam
  4. Disable Device

This eliminates your computer from playing favorites with devices and sets your Intraoral camera first in line. Alternatively, if you can unplug the Web-Cam, you can do that as well.

Sincerely, Triston Hughes Technical Support VIDEO DENTAL CONCEPTS 100 E Granada Dr #219 Ormond Beach, FL 32176 (800) 323-2690