Troubleshooting and Knowledge Base

Q. My sensor takes an image before I even expose. What is the cause?

Q. My sensor takes an image before I even expose. What is the cause?
A. An "autofire" or "autocapture" is typically caused by one of the two reasons below.

  1. Low Exposure Threshold- Exposure threshold is a setting within your Plugin or Twain that dictates how much radiation is considered an intentional exposure. Wifi, Bluetooth, Electrical wiring, phones, radios, etc all provide ambient radiation within an environment. If your threshold on the sensor is set too low, it will read this ambient radiation as an intentional exposure. We recommend placing your exposure threshold at 200,250,300,400 depending on need. Rooms in your office will differ in exposure threshold.
  2. Power Short- A break in your cable or board could be producing a short, causing your sensor to autofire. You would want to diagnose this issue as if the sensor connects intermittently. Refer to relevant post on diagnosing a Unstable Connection in sensor.
Sincerely, Triston Hughes Technical Support VIDEO DENTAL CONCEPTS 100 E Granada Dr #219 Ormond Beach, FL 32176 (800) 323-2690