Troubleshooting and Knowledge Base

Q. My sensor is detected in WIN 10, but not recognized. Why is that?

Q. My sensor is detected in Windows 10, but not recognized. Why is that?

A. Windows 10 has come with its unique platform of variables. To remedy this, we have a patch for Windows 10 installations of Quickray sensors.

To install the patch, download this:

Run this patch and install to the " C:\Windows\System32 ".
Unplug your sensor and replug.
Open your Device Manager.
Open Universal Serial Bussers.
Confirm connection of a device labeled EV########.
If confirmed, your sensor is detected, otherwise you may need additional support.

Sincerely, Triston Hughes Technical Support VIDEO DENTAL CONCEPTS 100 E Granada Dr #219 Ormond Beach, FL 32176 (800) 323-2690