Troubleshooting and Knowledge Base

Q. I see there is a USB-C port on my computer, is it safe to plug my Scanner directly into the computer?

Q. I see there is a USB-C port on my computer, is it safe to plug my Scanner directly into the computer?

A. Unless you have one of our specifically labeled and built desktops, absolute not. Power differences can cause issues for the scanner and lead to permanent damage. Plug the Scanner only into the Scanner base as directed by your provided user manual.

Sincerely, Triston Hughes Technical Support VIDEO DENTAL CONCEPTS 100 E Granada Dr #219 Ormond Beach, FL 32176 (800) 323-2690