Troubleshooting and Knowledge Base

Q. I received an Error '#'. What does it mean and what should I do?

Q. I received an Error '#'. What does it mean and what should I do?

A.

  • Error 1 : Temperature error / When tube tank temperature reaches limit
    • Solution: Be sure you are storing the unit in a cool dry place when not in use. If persisting, call Video Dental support.
  • Error 2 : Voltage Error / When voltage reaches limit
    • Solution: Try resetting device by removing the battery from device, then replacing after 10sec. If persisting, call Video Dental support.
  • Error 3 : Simultaneous Error 1 + Error 2
    • Solution: Refer to Error 1 and Error 2 solutions
  • Error 4 : Exposure Button Error / When Fire button is pressed while powering on device
    • Solution: Be sure you only press the power button when turning on device. Ensure any pistol grip features are not engaged as well.
  • Error 5 : Exposure Button Error / When Fire button is held for 10sec after Xray Exposure
    • Solution: Be sure to release the Fire button after exposing. Ensure any pistol grip features are disengaged as well.
  • Error 6 : Voltage, Current Feedback Error / When device does not receive feedback from tube and voltage when exposing
    • Solution: Try resetting device by removing the battery from device, then replacing after 10sec. If persisting, call Video Dental support.
Sincerely, Triston Hughes Technical Support VIDEO DENTAL CONCEPTS 100 E Granada Dr #219 Ormond Beach, FL 32176 (800) 323-2690