Troubleshooting and Knowledge Base

Q -HOW TO INSTALL FLASHRAY/ QUICKRAY HD SENSOR?

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A - DO NOT HAVE SENSOR PLUGGED IN, Download and run InstaRay 32 or 64-bit Drivers from our website or install from the Flashdrive that came with the sensor, proceed to finished. PLUG IN SENSOR, Check in Device manager and see sensor in new entry listed under USB Controllers. If uninstalling or reinstalling sensor remember to have sensor unplugged. Additional sensors will need their correction file added to system but otherwise plug and play. If a sensor is not recognized by the imaging software but does populate in device manager, it might need a twain to operate in that program. (see list in compatibility doc or call for assistance). Most imaging programs require the correction file which is also on the flashdrive that came with sensor be moved to the system or be remade following the wizard. (see Flashray doc for more details)

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Belongs in manual only.

Sincerely, Triston Hughes Technical Support VIDEO DENTAL CONCEPTS 100 E Granada Dr #219 Ormond Beach, FL 32176 (800) 323-2690